Shipping policy
At Earth & Willow, we believe in transparent, eco-friendly, and reliable delivery for every order. Below you will find details about our processing times, USPS shipping methods, and local curbside pickup options.
1. Processing Time
Orders are typically processed and shipped within 2–3 business days after payment clears. You will receive a confirmation once your order is on the way.
2. USPS Shipping Methods, Delivery Times & Starting Costs
We exclusively ship with USPS. Estimated delivery windows and starting retail rates are as follows:
| Method | Delivery Time | Starting Cost (Retail) | Notes |
|---|---|---|---|
| First-Class Mail (letters & flats up to 13 oz) | 1–5 business days | From $0.78 (1 oz letter); $1.63 + $0.29/oz for flats | Ideal for small/light items |
| USPS Ground Advantage (packages up to 15.999 oz) | 2–5 business days | From $5.00 (online/commercial) or ~$6.80 retail | Includes $100 insurance |
| Priority Mail (flat-rate boxes) | 1–3 business days | From $11.70 (Small), $21.05 (Medium), $29.95 (Large) | Fastest option, includes tracking & insurance |
Note: Delivery times are estimates and not guaranteed. Rates may vary depending on weight, destination, and USPS zone.
3. Curbside Pickup
We are proud to offer free curbside pickup for our local customers.
- Pickup Location: 1329 E Main St Louisville, KY 40206
- Pickup Times: Monday - Friday 8:00AM - 5:00PM
- Order Processing:
- Orders placed before 2 PM are usually ready for same-day pickup.
- Orders placed after 2 PM will be ready the next business day.
- You will receive an email or text confirmation once your order is prepared, along with pickup instructions.
- Please bring your order confirmation (digital or printed) when you arrive.
4. Additional Policies
For more details, please review the following policies: